GCSEs
9–1
Grades
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Find your next chapter
Develop the confidence and communication skills to support customers across different channels.
Your learning, in focus
Learn about customers, organisational processes and service systems.
Practise responding to enquiries and resolving problems.
Develop skills for priorities and challenging service situations.
Learning addresses understanding customers, organisational processes, relevant rules and service systems. Apprentices practise handling enquiries, resolving problems, organising work and responding to challenging situations.
Academic criteria below apply to applicants under 19.
Alternative entry routes
9–1
Grades
Level 1 or 2
Functional Skills
Confirm individual requirements with the apprenticeship team.
Applicants below 19: GCSE grades 9-1 or English and maths Functional Skills at Level 1 or Level 2. Apprentices without GCSE grade 4-equivalent English and maths must work towards those qualifications during training. Confirm individual requirements with the college.
Final assessment begins no earlier than 12 months after starting. It combines a showcase and interview, observation of customer-service work and a professional discussion.
The course can support progression to Level 3 business administration. Completion brings eligibility for professional-level individual membership of the Institute of Customer Service.
Apprentice tuition
£0
Apprentices do not pay for their apprenticeship training. Your employer and the college agree the funding.
College course fees (opens a new tab)Apprenticeship funding guidance (opens a new tab)Checked
An apprenticeship combines a job with structured training. You can register your interest if you already have an employer, or if you need help finding an opportunity.
These course details summarise the college’s published course page, checked on 1 November 2026.
The level shown comes from the college’s course information.
The campus for this course still needs confirmation.
Read the fees and funding section for published charges and conditions. Ask the college to confirm what applies to your circumstances.
Read the college’s course page (opens a new tab)Meet the tutors and explore our campuses at the Showcase Open Evening.